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TERMS & CONDITIONS
 

Tlamama Creative Agency - A subsidiary of  Tlamama Holdings (Pty) Ltd

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TERMS AND CONDITIONS:

Preferred method of payment – Yoco or SnapScan through website or Electronic Funds Transfer with your order number as reference.
You will receive an Order Confirmation Email with your order number. Should you elect the Electronic Funds Transfer Payment option, proof of payment should be e-mailed to sales@bannerandflagonline.co.za with your order number as reference.

ARTWORK & DESIGN:

Please reply on the Order Confirmation Email with your Artwork as detailed in our Design & Artwork section or a file uploading platform to send your files to us if they are too large in size.
You will be informed within 1 working day if your artwork is suitable and a layout for your approval will be e-mailed.


A once of setup fee of R250.00 incl. VAT is charged per order to do a layout of your Logo and Art Work supplied on our Templates. We allow a maximum of 3 changes to layout, thereafter a fee of R150.00 incl. VAT is charged per change. Quality of Artwork supplied must however comply to our Artwork specifications (Please refer to Design & Artwork Section on the website).

 

If Artwork does not comply to specifications, a design / redraw fee of R500.00 incl. VAT per hour will be charged. You will be notified by our sales department if your Artwork does not comply. If the quality of Artwork is low, it may pixelate and display extremely poor when enlarged.

Templates can also be requested to do your own layout and design.


We will send you a proof of your artwork which you will have to review and sign off before production of your order will commence. Please review artwork proof carefully for design, spelling and colours. Remember that actual colours you see will depend on your monitor and printer.

 

We cannot guarantee colour accuracy without pantone colours. Once artwork is approved, unless the product we deliver is different from the signed proof, Tlamama Creative Agency (Pty) Ltd is not liable for any claims by the customer that the products are not acceptable.


All digital printing may have a 5% variant in colour. Please supply us with Pantone Colours.
Colour proofs or samples must be provided with CMYK Colour breakdown. By failing to do so, we cannot be held responsible for incorrect colour.

PRODUCTION AND DELIVERY OF ORDER:

  • Orders will be completed and ready for delivery within 4 to 7 working days after deposit has been received and artwork has been signed off.

  • Orders will be delivered as follows:

    • Within 4 to 7 working days after completion of order to Main Centre within South Africa.

    • Within 4 to 9 working days after completion of order to Outlying Areas in South Africa.

  • Goods will remain the property of Tlamama Creative Agency (Pty) until paid in full and will not be released until full payment of order and delivery charge, where applicable, is reflected in our bank account.

  • All Products supplied are event products and should never be used in harsh weather conditions or as permanent fixtures.

  • Please check your order on delivery/collection. Please notify us in writing within 5 days of delivery/collection if your product is faulty, or it will be deemed to be in order.

CANCELLATION OF ORDERS

  • Receipt of Deposit will be regarded as confirmation of order. A 25% cancellation fee will be charged on confirmed orders if cancelled before printing commenced. If printing commenced, a 100% cancellation fee will be charged.

COLLECTION OF ORDERS

  • A Daily charge of R10.00 per products will be charged on all orders not collected within one month of completion.

  • Goods not collected within 3 months of completion will be sold to cover storage costs. Clients will be informed per email of the intention to do so and will have no claim against Tlamama Creative Agency (Pty).

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